Norma Cooper, Owner-Operator
Email: 

Highly skilled in customer service, able to follow directions, conscientious, tenacious, friendly, team spirited, ethical, goal-directed lifetime learner, innovative.
Degree: Bachelor of Arts, English, Creative Writing Emphasis,
University of California at Santa Barbara. June 1994
Degree: Associate of Arts, Liberal Arts,
Allan Hancock College, Santa Maria California,
Certificate: Teaching English as a second language,
University of California Extension. January, 1997
Certificate: Website Design,
Ziff-Davis University, 1998
Certificate: Intro to CGI,
Ziff-Davis University, 1998
Certificate: Graphics using Paint Shop Pro,
Ziff-Davis University
Certificate: DHTML,
ZiffDavis University, 1998.
Three year certificate: Cognitive Retraining Specialist
Coastline Community College
Community Support Specialist, OPTIONS CCNBC
I assist adults with disabilities in becoming fully integrated with the community.
Instructor, SLP Coordinator, Paint Shop Pro Users Group
For 5 years I taught Paint Shop Pro Users how to use the program in an IRC classroom.
Managing Director, Get Real Results, Inc. I build web sites, tutor computer hardware and software onsite and online, counsel and mentor members of Adult Children 2001 as well as maintain the web site.
Editor: Paint Shop Pro Users Group Newsletter Feb. 1999 - Mar. 2000.
Technician 1, Corestaff, March 6, 1999 - July 28, 1999
Provided technical support to users of business computer applications and hardware by phone, fax, and laplink. Logged all call details.
Substitute Teacher, SMJUHS District 1994 - 1999 Documented attendance, maintained order, and presented lessons covering a wide variety of subjects.
Substitute Teacher, Santa Barbara County 1994 - 1999 Documented attendance, maintained order, and presented lessons covering a wide variety of subjects.
Inventory Specialist, RGIS 1998- 1999 Using specialized PIM, counted inventories in various retail establishments.
PageMaker, Photoshop, Paint Shop Pro, MS Office XP, Access, Excel, Winword, Outlook, Powerpoint, FrontPage 2002, WordPerfect, Corel Draw. Over 5 years experience building personal and professional web sites using (truncated list): Arachnophilia, 1st Page, FrontPage, Netscape Composer, SmartScript, CSELite, Coffeecup, Topstyle.
Proficient in Internet navigation and search criteria, meta tags...
Also up to date on Quicken tax and personal accounting programs.
Never content to rest on my laurels, I also completed certification as a Cognitive Retraining Specialist through Coastline Community College Since completion of the program, I hope to be tutoring brain injured individuals or helping set up college disability services for them between web site projects.